Delay Information Sharing in Two-sided Platforms

Abstract: We analyze how strategic customers and providers respond to delay information in a matching system. Using Markovian queueing models and equilibrium analysis, we evaluate three disclosure policies (no information, binary, and occupancy) and identify conditions under which each improves match rates. The results also reveal misalignments between platform-optimal choices and user preferences.

Mathematics

Audience: researchers in the topic

PIMS-CORDS SFU Operations Research Seminar